Shipping & Returns

Shipping Policy

We take great care in packing and shipping our natural crystal products to ensure they reach you safely.

  • Orders are processed within 2-4 business days.
  • Shipping times vary based on location and chosen delivery method.
  • Tracking details will be shared once the order is dispatched.
  • We are not responsible for delays caused by the courier service or unforeseen circumstances.

Returns & Replacement Policy

Since these are natural crystals, we do not accept returns. Unlike clothing or other products that can be tried and returned, crystals work with energy, and once they have been handled, their energetic integrity is affected. A used crystal may not carry the same vibrational purity for another person, making returns impractical.

However, if you receive a damaged or incorrect product, we are happy to assist you.

Steps to Report an Issue:

  1. Unboxing Video Required: Please record a video while unpacking your order to serve as proof in case of any issues.
  2. Report Within 24 Hours: If you receive a damaged or incorrect product, email us at [Your Email] or WhatsApp us at [Your Contact Number] within 24 hours of delivery.
  3. Provide Proof: Share the unboxing video along with clear images of the issue.
  4. Review & Resolution: Our team will carefully review the evidence and offer an appropriate resolution (such as a replacement or store credit).

🚫 No returns or refunds are accepted once the product has been used or if the issue is reported beyond the 24-hour window.

Thank you for your understanding and trust in our natural crystal collection! 🙏✨